Why has my homeowner insurance premium changed? You will have to contact your insurance agent to discuss your policy and/or premium changes.
Why has my property tax increased? You will need to contact your local property tax assessor’s office to discuss your property taxes. Please be sure the tax assessor has your correct homestead and/or exemption status on file.
How can I repay my escrow shortage? You can mail a check to our office to repay the escrow shortage. Please indicate “escrow shortage” on the check for proper application.
What are the requirements to drop MIP / PMI from my loan? The requirements vary depending on the individual loan. To obtain the requirements that apply to your specific loan, please send your request in writing to ServiSolutions.
I have an insurance claim check for damage to my home. What do I do? The action necessary varies depending on your loan and situation. Please contact Customer Service to discuss how this should be handled.
In Alabama: 866.339.2432In Washington: 855.819.8081
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ServiSolutions is a department of the Alabama Housing Finance Authority.
© 2013 ServiSolutions
866-339-2432 | P.O. Box 242967 | Montgomery, AL 36124-2967
Equal Housing Lender
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