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Payment Changes

  • How can I lower my mortgage payment?
    Your mortgage payment can be lowered if you repay an escrow shortage or if you have a decrease in your escrowed items (taxes, insurance, etc.). If you obtain a decrease in taxes or insurance, please have the taxing authority or insurance agent fax the revised amount to our office at 334-271-3104.


    I have a fixed interest rate. Why has my mortgage payment changed? 
    If your property taxes or homeowner’s insurance has changed, this will affect your mortgage payment. This information is detailed in your escrow analysis statement.

  • Need Help?

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    Customer Service

    In Alabama: 866.339.2432
    In Washington: 855.819.8081


    FAX:  334.271.3104

    M-F / 8 a.m.-5 p.m. CST
    M-F / 8 a.m.-5 p.m. PST