Will ServiSolutions provide the figures for the initial escrow setup at closing? No. Participating Originators are responsible for calculating the initial escrow amounts.
Can borrowers make monthly payments online? Borrowers may access their account online through the Customer CareNet module. Borrowers may establish a monthly draft OR make a one-time online payment. Initial setup of User ID and Password is required prior to completing a payment online for the first time. There is a $4 fee per transaction for one-time online payments.
What are the different ways borrowers can make their monthly mortgage payments? • Hand Delivery: 7460 Halcyon Pointe Drive, Suite 200 Montgomery, Al 36117 • US Mail: P.O. Box 242928, Montgomery, Al 36124-2928 • Western Union: Code name : SERVISOLUTIONS (Western Union fees will apply) • Automatic Draft: No Fee • One-time Draft: $4 per transaction • Pay-by-Phone: $8
How will funding summaries be delivered to the Originators? Funding summaries will be provided via email on Thursdays prior to the issuance of the ACH.
How will ServiSolutions remit payments to the Originator? Originators are required to establish a designated bank account and execute the ACH Funding Authorization Form to allow funds to be remitted to the Originator by ACH. Fundable loan files received by the close of business on Tuesdays will be funded on Friday of the same week.
To what address should final documents be submitted? ServiSolutionsFinal Documents7460 Halcyon Pointe Drive, Suite 200Montgomery, AL 36117
Should borrowers expect a coupon booklet or a monthly statement from ServiSolutions? ServiSolutions will provide monthly statements to the borrowers.
How should the Mortgagee Clause be addressed?ServiSolutions, a department of the Alabama Housing Finance AuthorityISAOA ATIMAP.O. Box 242967Montgomery, AL 36124-2967
What is the MERS ID# for ServiSolutions?1002536
In Alabama: 866.339.2432In Washington: 855.819.8081
M-F / 8 a.m.-5 p.m. CSTM-F / 8 a.m.-5 p.m. PST
ServiSolutions is a department of the Alabama Housing Finance Authority.
© 2013 ServiSolutions
866-339-2432 | P.O. Box 242967 | Montgomery, AL 36124-2967
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