ServiSolutions Launches New Automated Phone System
September 21, 2018
ServiSolutions launched a new automated phone system in October that gives you more information about your mortgage loan than ever before. With the enhancements, we anticipate overall call center wait times will lessen significantly as customers will be able to use the automated tools to get the information they seek.
What are the Benefits?
Customers will have the option of obtaining loan information and status from the automated phone system, including:
Current amount due and/or last payment posted
Principal balance information
Total monthly payment
Year to date interest and principal paid
Year to date escrow items paid
Prior year end information
Company mailing address
Information on how to submit bills or insurance renewals
How to request a payoff statement
How Will the System Work?*
Enter loan number or social security number followed by the #
Enter property zip code followed by the #
The system will provide payment information such as amount due or last payment made
Press 2 to make a payment (currently option 1)
Press 3 for all other account information
We are looking forward to better serving you through this new automated phone system. If you have any questions about the new system, please contact us at [email protected].