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Contact Us

Access your account to pay your mortgage online.

Hours of Operation:

8 AM to 5 PM, Central Time
Monday through Friday 

By Telephone:

If you only want to make a payment by phone and do not need to speak to a customer service representative, select OPTION 1  from the phone menu. Please have your account information ready.

866.339.2432 (Toll free)
855.819.8081 (Toll free for Washington customers) 


Please ensure your loan number is listed on your fax request.

Customer Service: 334.271.3104

By E-Mail:

[email protected]

To Mail a Payment:

Washington and Missouri customers may mail payments to:
P.O. Box 674154 
Dallas, TX 75267-4154

Customers in other states may mail payments to:
P.O. Box 830009 
Birmingham, AL 35283-0009

To Make a Payment via Western Union:

code name: SERVISOLUTIONS (fee charged by Western Union)

To Address a Mortgagee Clause:

ServiSolutions, a division of the Alabama Housing Finance Authority
P.O. Box 242967
Montgomery, AL  36124-2967

For All Other Inquiries:

P.O. Box 242967
Montgomery, AL 36124-2967

For Deliveries and Payoffs:

7460 Halcyon Pointe Drive, Suite 200
Montgomery, AL 36117