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Submit a Forbearance Request or Forbearance Extension Related to COVID-19

October 06, 2021

Thanks to emergency legislation – the CARES Act - homeowners suffering financial hardship due to COVID-19 may be eligible to receive forbearance on their mortgage payments for a limited period.

A forbearance plan temporarily suspends or reduces the amount of your regular monthly mortgage payment. Homeowners should be advised, however, that a mortgage forbearance is not a forgiveness of debt. At the end of the forbearance period, you will need to work out a loan modification or repayment plan to resume making payments, including all missed payments. Further, if you do not make payments to your escrows during the forbearance period, this may result in a shortage in your escrow account and raise the amount of your new payment when payments resume. For more information on a forbearance plan, click here.

The Consumer Financial Protection Bureau (CFPB) developed a video to educate mortgage customers on what it means to request a mortgage forbearance under the CARES Act due to the national COVID-19 emergency. For more information on the CFPB, visit

If you have any questions about this information, contact the Collections Department to speak with a loan counselor at 1-866-339-2432 anytime Monday-Friday, 8 a.m.-5 p.m. CT or email us at [email protected].