Verification of Mortgage & Payoff Quotes

June 25, 2021

Requesting Verification of Mortgage

ServiSolutions will not perform a verbal verification of mortgages. Requests must be submitted in writing with the follow information:

• The borrower name, loan number and property address
• A signed and dated Letter of Authorization by the borrower dated within the last 120 days
• The good through date of the payoff (this is the date that you expect to have funds in our office)
• Third parties return fax number and the name of the requestor 

ServiSolutions charges a fee of $20 fee per verification of mortgage.

We accept wet ink and or electronic signatures. Due to volume, incomplete request will not be processed.

Our turnaround time is 2 business days from the date of receipt.

Requesting Payoff Quotes 

For Borrowers:

You may request a payoff statement by sending a fax to (334) 271-3104 and or by email to [email protected].

Please include the following:

• Your complete name, loan number and property address
• The good through date of the payoff (this is the date you expect to have the payoff funds in our office)  

Our turnaround time is 2 business days from the date of receipt.

Note: If you are requesting a payoff that includes a partial claim involving NOVAD, the turnaround time is 6 business days per NOVAD. NOVAD requires a signed dated letter of authorization from the borrower. ServiSolutions will request the payoff for the partial claim from NOVAD and include in the total payoff quote.

For additional questions you may contact us at 1-866-339-2432 or email us at [email protected].

Attention Third Parties:

You may request a payoff by sending a fax to (334) 271-3104 and or by email to [email protected].

Please include the following:

• The borrowers name, loan number and property address
• A signed and dated Letter of Authorization by the borrower dated within the last 120 days
• The good through date of the payoff (the date you expect to have funds in our office)
• Third parties return fax number and the name of the requestor

ServiSolutions charges a fee of $5 per payoff quote.

We accept wet ink and or electronic signatures. Due to volume, incomplete requests will not be processed.

Our turnaround time is 2 business days from the date of receipt.

Note: If you are requesting a payoff that  includes a partial claim involving NOVAD, the turnaround time is 6 business days per NOVAD. NOVAD requires a signed dated letter of authorization from the borrower.  ServiSolutions will request the payoff for the partial claim from NOVAD and include in the total payoff quote. 

Please obtain an updated payoff quote prior to closing. 

Payoff funds may be submitted by certified funds to the following address:

• ServiSolutions a division Alabama Housing Finance Authority
• 7460 Halcyon Pointe Drive Suite 200
• Montgomery AL 36117

We accept wire transfers. The payoff request will include the wiring instructions.