Contact Us
Hours of Operation:
8 AM to 5 PM, Central Time
Monday through Friday
*Our office is closed to visitors, however, payments may be placed in the Payment Drop Box located on the 1st floor of our building.
By Telephone:
If you only want to make a payment by phone and do not need to speak to a customer service representative, select OPTION 2 from the phone menu. Please have your account information ready.
334.244.4350
866.339.2432 (Toll free)
By Fax:
Please ensure your loan number is listed on your fax request.
Customer Service: 334.271.3104
By E-Mail:
- [email protected] for general questions about your account
- [email protected] for questions related to taxes
- [email protected] for questions pertaining to insurance
- [email protected] if you need to make an insurance claim
- [email protected] if you need to provide loss mitigation documents
- [email protected] if you need to communicate with a loan counselor
- [email protected] if you are attempting to pay off your mortgage
To Mail a Payment:
Arkansas and Missouri customers may mail payments to:
ServiSolutions
P.O. Box 674154
Dallas, TX 75267-4154
Customers in other states may mail payments to:
ServiSolutions
P.O. Box 748220
Atlanta, GA 30374-8220
To Make a Payment via Western Union:
code name: SERVISOLUTIONS (fee charged by Western Union)To Address a Mortgagee Clause:
ServiSolutions, a division of the Alabama Housing Finance Authority
ISAOA ATIMA
P.O. Box 242967
Montgomery, AL 36124-2967
If you have any questions, email [email protected].
For All Other Inquiries:
P.O. Box 242967Montgomery, AL 36124-2967
For Deliveries and Payoffs:
7460 Halcyon Pointe Drive, Suite 200Montgomery, AL 36117