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Hours of Operation
8 AM to 5 PM, Central Time
Monday through Friday
*Our office is closed to visitors; however, payments may be placed in the Payment Drop Box located on the 1st floor of our building. -
By Telephone
If you only want to make a payment by phone and do not need to speak to a customer service representative, select OPTION 2 from the phone menu. Please have your account information ready.
334.244.4350
866.339.2432 (Toll free) -
By Fax
Please ensure your loan number is listed on your fax request.
Customer Service: 334.271.3104
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Email
[email protected] for general questions about your account
[email protected] for questions related to taxes
[email protected] for questions pertaining to insurance
[email protected] if you need to make an insurance claim
[email protected] if you need to provide loss mitigation documents
[email protected] if you need to communicate with a loan counselor
[email protected] if you are attempting to pay off your mortgage
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Mail a Payment
Arkansas and Missouri customers may mail payments to:
ServiSolutions
P.O. Box 674154
Dallas, TX 75267-4154
Customers in other states may mail payments to:
ServiSolutions
P.O. Box 748220
Atlanta, GA 30374-8220 -
To Make a Payment via Western Union
Payee: ServiSolutions
City: ServiSolutions
State: AL
Include Loan Number
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To Address a Mortgagee Clause
ServiSolutions, a division of the Alabama Housing Finance Authority
ISAOA ATIMA
P.O. Box 242967
Montgomery, AL 36124-2967If you have any questions, email [email protected].
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For All Other Inquiries
P.O. Box 242967
Montgomery, AL 36124-2967 -
For Deliveries and Payoffs
7460 Halcyon Pointe Drive, Suite 200
Montgomery, AL 36117
