It's important for you to pay your mortgage as agreed. It is not necessary to stop making payments to receive assistance. If you are having difficulty making your payments or anticipate future difficulty making your payments, ServiSolutions has a dedicated Collections team to assist you.
Carefully read the information below, and return all forms and documentation to the Collections department as soon as possible. Time is of the essence to avoid further delinquency, so respond quickly to any requests for additional documentation.
Early intervention is an exchange of information regarding options that can help get you back on track so the delinquency does not escalate beyond your ability to cure it. This communication should occur between the 2nd and 89th day of delinquency.
Delinquency to Foreclosure Process:
Early Intervention Options:
Though default will negatively affect your credit, even during the application and workout process, reported arrangements may be less damaging. The application process is normally 15-30 days and an alternative may take an additional 30-180 days to complete. Your investor’s guidelines and financial circumstances determine the option available and its terms. If you are unsure of your investor, please call 866-339-2432. Any representative will be able to assist you.
Other Documents and Forms:
For more information, visit Frequently Asked Questions.